do you have Delivery Fees?
There is a standard $25 delivery/pick-up fee for all rental orders from East Vail to Cordillera. Additional delivery fee of $60 for all delivery/pick ups from Cordillera to Gypsum and Copper mountain. We currently do not service any other areas. We offer rental equipment service to Vail, Beaver Creek, Avon, Minturn, Eagle-Vail, Arrowhead, Edwards, Cordillera, & Copper Mountain. For Eagle Airport see: Delivering to airports & car rental companies below.
What are the available Drop Off And Pick Up Times?
Deliveries and pick-ups are made between 9am and 5pm, unless otherwise arranged. We work closely with many of the resorts and concierge services in the Valley, so special arrangements can be made outside of our normal hours. Of course, we can always work with you and your arrival times. All pick-ups should be ready by 11:00am on day of departure, unless previous arrangements have been made. If you decide to extend your rental, you must notify Mountain Baby Rentals 24 hours prior to return date. All drop off and pick up times, are subject to vacation rental companies, hotel, condo and homeowners policies. Customers can request specific times for delivery and we will do our best to accommodate you.
How do you clean & store rental equipment?
We take pride in the fact that every item is properly cleaned and sanitized. We use non-toxic cleaning products before delivery and after every rental. Sheets, mattress pads, high chairs and activity mat fabrics are laundered after each use in Branch Basics. After cleaning items are stored clean in dust free bags until the next rental. We love our gear, take great care and pride in delivering you pristine baby gear. So please love our stuff like it’s your own. If the words “eww,” “yuck,” “gross,” or “disgusting” or “uh-oh” are used by our delivery team when we pick up our gear, you can look forward to a cleaning charge of up to $50 for the extra cleaning it will take to get the gear rentable again.
Reservation confirmation & Payment
To make your reservation request, we prefer you complete your reservation with the online reservation system for inventory purposes. Once your order is submitted online, we will personally contact you within 48 hours of your request to confirm all the details of your reservation. Your reservation is NOT CONFIRMED until we have your payment information on file and personally talk with you. We require a credit card at the time of any reservation online or over the phone. Full payment is due at time of any reservation. We accept Visa, Mastercard, American Express and Discover cards.
product reservation policy
To ensure availability, it is suggested you place your order as soon as your travel plans are confirmed. Once your reservation is made those items are reserved just for you and will not be given to any other customer. Of course, we understand that sometimes plans can not be made until the last minute so we do our best to accommodate your needs. We use on automated reservation system for our inventory so we hold your items as promised with your reservation.
What's your cancellation policy?
We understand things unexpected happen. All reservation cancellations are 100% refundable. Once we deliver your items we do not refund for early return of rental items. Understanding when you agree to reserving equipment it is yours for the term of the reservation rental contract. Any refunds will be credited back to the original credit card used for the reservation.
Delivering to hotels
Yes, all items with the exception of cribs can be left at the bell desk under your name or left in your room. It is important you notify the hotel of your rental with Mountain Baby Rentals. Items should either be returned to the Bellman Station to hold for Mountain Baby Rentals pickup, or left in the guest room with permission of the hotel to hold for Mountain Baby Rentals arrival. Cribs must not be moved by anyone other than Mountain Baby Rentals personnel. Hotel staff is NOT to disassemble or remove cribs from guest rooms. Renter is responsible for equipment until it is returned to Mountain Baby Rentals possession, so please notify your hotel not to move equipment.
Delivering to condos & vacation homes
Please let us know your check-in time and if there are any gate codes or hallway door codes to enter the building.
Delivering to airports & car rental companies
We offer Airport Drop Off & Pick up service at Eagle Airport only for an additional $60 fee for each way. We do not off any service to DIA. Please provide us with your arrival/departure information, so we can best assist you with these arrangements. Upon Departure do not leave equipment inside Rental Cars, equipment should be coordinated with Mountain Baby Rentals for pickup.
Damage to rentals
We do not offer insurance in the event equipment is lost, damaged or excessively dirty. An additional charge may be authorized for a repair may be required, the equipment will be assessed and a repair value will be charged to the credit card on file unless otherwise specified and supplied immediately by the customer. If a replacement of the equipment is required, the retail value of the equipment will be charged to the credit card on file unless otherwise specified.
car seat installtion
Sorry, due to liability reasons we do not install car seats. We will include installation instructions from the manufacture to assist you.
We would be happy to try to accommodate special requests if that item is available, but no guarantees. Please let us know in advance of any special items needed.